We are in the process of aligning procedures across Peterborough and Stamford following the creation of the Inspire Education Group and transfer of HE students to UCP. It should be noted that the terms and conditions of those students who commenced study in 2020/21 will be retained. We have identified procedures which are currently being reviewed.
The Office of the Independent Adjudicator for Higher Education (OIA) handles complaints against higher education institutions once students have exhausted the institution's internal complaints procedures. The OIA Annual Statement provides contextual information for the handling of any complaints made about the University Centre Peterborough to the Office of the Independent Adjudicator for Higher Education (OIA), and their outcomes following OIA investigations.
Annual statements for all providers can be viewed on the OIA’s website by visiting https://bit.ly/3ooBcUx. To view statements for individual universities, click on “search for a provider” and type in the name of the university for which you wish to see the statement.
University Centre Peterborough joined the OIA Scheme during 2019. Annual Statements with complaints data are only issued in relation to providers which have been OIA members for the whole of the relevant calendar year.
At UCP, we work hard to ensure the expectations and needs of our students are met. Before submitting a formal complaint we ask that you work with us to resolve any issues that you may have. Our lines of communication and identification of who can help are in the policy below. If we are unable to resolve your complaint informally then you should complete and submit the stage 1 form below. Students are encouraged to seek the guidance and support of the Student Officer.
If you are a student studying at either either Addict or ESPA they will advise you of their informal process. If your complaint cannot be resolved then you should follow the complaints procedure below.
An academic appeal is a procedure, which allows a student to ask for a review of a decision relating to their academic progress or award. Before submitting an academic appeal, please read the following document carefully. To be eligible to submit an academic appeal a student must meet eligible grounds as per the policy.