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UCP Supporting You Published Documents

Published Documents

All HE Students

UCP policies relating to partners and students studying at Addict and ESPA on Pearson (HND) provision are identified below.

The Student Charter outlines the expectations of students and UCP. It covers useful information, guidance and how students engage with UCP. This is co-written by students and UCP.

UCP Terms and Conditions

Former Terms and Conditions

Terms and Conditions 2022-2023
Terms and Conditions 2021-2022
Terms and Conditions 2020 - 2021
Terms and Conditions 2019 - 2020
Terms and Conditions 2018 - 2019

OIA Annual Statement

The Office of the Independent Adjudicator for Higher Education (OIA) handles complaints against higher education institutions once students have exhausted the institution's internal complaints procedures. The OIA Annual Statement provides contextual information for the handling of any complaints made about the University Centre Peterborough to the Office of the Independent Adjudicator for Higher Education (OIA), and their outcomes following OIA investigations.

Annual statements for all providers can be viewed on the OIA’s website here. To view statements for individual universities, click on “search for a provider” and type in the name of the university for which you wish to see the statement.

University Centre Peterborough joined the OIA Scheme during 2019. Annual Statements with complaints data are only issued in relation to providers which have been OIA members for the whole of the relevant calendar year.

University Centre Peterborough Case Information

Complaints procedure for students

At UCP, we work hard to ensure the expectations and needs of our students are met. Before submitting a formal complaint we ask that you work with us to resolve any issues that you may have.  Our lines of communication and identification of who can help are in the policy below. If we are unable to resolve your complaint informally then you should complete and submit the stage 1 form below. Students are encouraged to seek the guidance and support of the Student Officer.

If you are a student studying at either either Addict or ESPA they will advise you of their informal process. If your complaint cannot be resolved then you should follow the complaints procedure below.

Higher Education Student Complaints Policy
CS1 Form (Stage 1 Formal Complaint Process)
CS2 Form (Stage 2 Formal Complaint Process)

Complaints procedure for visitors, customers and other stakeholders (not students)

HE Visitors, Customers & Stakeholders Complaints Policy
CE1 Form
CE2 Form

Transparency Return

Please click here for details of the Transparency Return which is completed by English higher education providers that are registered with the OfS.

Student Protection Policy

This outlines your rights and our responsibilities.

Student Protection Policy

Academic Appeal

An academic appeal is a procedure, which allows a student to ask for a review of a decision relating to their academic progress or award. Before submitting an academic appeal, please read the following document carefully. To be eligible to submit an academic appeal a student must meet eligible grounds as per the policy.

Academic Appeal Policy


For safeguarding policies for the Inspire Education Group which includes University Centre Peterborough, visit 

Teacher Expectations for Online Learning

Teacher Expectation for Online Learning

Privacy and Cookies

For privacy and cookie policies, visit

Freedom of Information (FOI)

For freedom of information policies for the Inspire Education Group which includes University Centre Peterborough, visit

HESA use of student data

For details of the HESA Student Collection Notice, visit

Data Protection

For data protection policies for the Inspire Education Group which includes University Centre Peterborough, visit 

Student Engagement Strategy

Student Engagement Strategy 2022-2024

University Centre Peterborough currently has 700+ students on over 30 different degree level programmes.


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